Privacy Notice


We are committed to  maintaining the integrity of our clients personal and private information. In line with the Protection of Personal Information Act, Pool Spa & Filtration Group is committed to protecting the privacy of personal information of our data subjects. The information you share with us as a data subject allows us to provide you with the best experience with our products and services. The company has dedicated policies and procedures in place to protect to the best of our ability all personal information collected and processed by us. Please read below for more information on what is personal information, how we collect, process, use and disclose personal information.

This Policy outlines:

  • Personal information includes any information by which you can be identified and which relates to you as an identifiable person such as your name, email address, physical and postal addresses, race, sex, age and/or internet address of the domain from which you are visiting.
  • We use different methods to collect information from and about you. Your personal information may either be collected by us or provided by you. We will only collect your personal information by lawful and fair means and, where appropriate with your knowledge or consent.
  • We process personal information for various reasons. Before or at the time of collecting your personal information, we will identify the purpose(s) for which the information is being collected. Personal information is used as is appropriate in the normal course of business to provide the products and services. We may retain any information for purposes of ongoing business relationships or to communicate directly with you.
    The reasons for processing of information is including but not limited to the following.

    • To manage information, products and/or services requested by data subjects;
    • To help us identify data subjects when they contact us;
    • To improve the quality of our services;
    • Marketing purposes
  • Upon request we will furnish you with details of the personal information we hold about you. You may submit your request using the hyperlink on our website – Correction or Deletion of Personal Information which can be sourced using our PAIA page Should you believe that any information we hold about you is incorrect, please inform us by contacting our Information officer,
  • We may transfer to, and store personal information we collect about you, in countries other than South Africa, if the relevant business transactions or situation requires trans-border processing. These countries may not have the same data protection laws as South Africa, and in this instance, we will only transfer the information if we have consent from you, or it is necessary for the performance or conclusion of a contract between us.
  • Where there are reasonable grounds to believe that the personal information of a data subject has been accessed or acquired by any unauthorised person, Poolspa shall notify:
    • the Regulator; and
    • the data subject, unless the identity of such data subject cannot be established.

The notification will be made as soon as reasonably possible after the discovery of the compromise, taking into account the legitimate needs of law enforcement or any measures reasonably necessary to determine the scope of the compromise and to restore the integrity of the responsible party’s information system.

Pool Spa Filtration Group means Pool Spa & Filtration Contracts Pty Ltd, Pool Spa & Filtration Contracts KZN Pty Ltd, Pool Spa & Filtration Supplies Pty Ltd and Pool Spa & Filtration Supplies KZN Pty Ltd

By visiting (“Website”), you are agreeing to the terms of this Website Privacy Policy and the accompanying Terms and Conditions pertaining to our privacy policy.

Processing of Personal Information

Pool Spa & Filtration Group undertakes not to use or disclose any personal information collected online. Personal Information collected online will only be disclosed within our corporate family and service providers where required to perform a service to customers or improve your online experience.

If you sign up for Pool Spa & Filtration Group newsletters or marketing mailers, you expressly consent to Poolspa’s sending you marketing communications. You may unsubscribe to these marketing communications at any time by clicking on the link within the electronic marketing material or by contacting our Information Officer.

After placing an order, we will send you transactional emails for the purpose of tracking your order and keeping you informed. When placing an order, you consent Pool Spa & Group contacting you for purposes relating to the order and performance of the purchase agreement. Transactional emails are not considered marketing communications and/or direct marketing.

E-mail Address

E-mail addresses will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose it without your consent.

Updating Your Personal Information

Should your personal information change, please contact us on as soon as soon as possible to enable us to update your personal information. You can update your Personal Information anytime by contacting the administrator on or

Security of Your Personal Information

Pool Spa & Filtration Group will take appropriate and reasonable technical and organisational steps to protect your personal information according to industry best practice. Our security measures (including physical technological, and procedural safeguards) will be appropriate and reasonable. This includes the following:

  • Keeping our systems secure (like monitoring access and usage)
  • Storing our records securely
  • Controlling access to our buildings, systems and or records
  • Safely destroying or deleting records

Disclosure of Personal Information

Pool Spa & Filtration Group will not share your information with any third parties other than:

  • Employees and/or third-party service providers directly related to assisting you with the use of the Website and delivery of the products you have purchased from the Website.
  • To our suppliers in order for them to liaise directly with you in the event of you submitting a warranty claim regarding any Product you have purchased which requires their involvement.
  • We may share some or all of your Information with any of our family companies and joint venture partners, under common control with us.
  • In exceptional circumstances we may be required to disclose Personal Information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

Pool Spa & Filtration Group shall ensure that persons authorised to process the personal information have committed themselves to an obligation of confidentiality. Information will be treated as confidential and will not be disclosed to any third party without prior consent of the data subject, unless it is legal or contractually required for its legitimate business purposes.

You have the right to request the identity of all third parties who have access to your personal information.

Pool Spa & Filtration Group is committed to complying with the Protection of Personal Information Act 4 of 2013 as well as the Promotion of Access to Information Act 2 of 2000 and its principles.

Should you become aware that your personal information has been compromised in any way, please contact our Information Officer at Brian Algar –  and we will take the necessary actions to protect your information.

Changes to the Privacy Policy

Pool Spa & Filtration Group reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website.

Popia Forms

  1. Annexure C & D
  2. Promotion Of Access To Information Act